parallax background


General terms and conditions of Beer spa Natural (Flex Agency s.r.o.)

 The General Terms and Conditions of Flex Agency sro, with its registered office at Ke Kapslovne 2855/3, Prague 3, 130 00, IČ: 27883124, DIČ: CZ27883124, regulate the general rights and obligations between Lázně Beer spa Natural (hereinafter “BSN”) and the customer - a natural or legal person who orders services at BSN (hereinafter referred to as the "Client / Client / Buyer"). By concluding services at BSN, the customer / client / buyer agrees to these terms and conditions and undertakes to comply with them.

 1. Subject of the general conditions
 BSN issues these General Terms and Conditions for the provision of services to Clients, which regulate contractual relations and define the rights and obligations of the Spa and Clients. All contractual relations are concluded in accordance with the legal order of the Czech Republic and contractual relations with the Client, which are not regulated in these General Terms and Conditions, are governed by the Civil Code (No. 89/2012 Coll., As amended).

 2. Ordering services

 - On Web sites. Online services are ordered at: A payment gateway is used to pay for the order placed on the website.
 - Personal ordering of services at the reception, the client pays the price of the order in cash or by credit card at the reception of the spa. Personal orders can be made directly at the spa reception during opening hours. If the order is executed in person, it is considered valid only when it is fully paid.

 3. Order confirmation

 After paying for the order electronically on the website, BSN will send the customer its confirmation, which serves as proof of successful ordering of services, the confirmation contains:

 - name and surname of the client, - telephone, email address, - number of persons, - date of stay, - length of stay, - place of stay (spa address), - price.

 The customer is obliged to check the accuracy of the information provided in the confirmation. If any discrepancies are found, the customer is obliged to immediately contact the BSN reservation office and request a remedy.

 If the client pays the price of the order in cash or by credit card at the spa reception, he will receive a confirmation in printed form.

 By confirming the BSN order, a contractual relationship is established between the customer and BSN, on the basis of which BSN undertakes to provide the client with services in the confirmed scope and quality. By paying for the order, the CLIENT confirms that it has read these GTC and that it agrees with them without reservations.
 The Client agrees that the personal data specified in the order be included in the BSN electronic database and that they be collected and processed by BSN in accordance with Act No. 101/2000 Coll. on the protection of personal data, as amended.

 4. Prices of services

 Current prices for the services provided by BSN are listed on the website at
 Payment for BSN services can be made:
 - by bank transfer, payment card or cash deposit to BSN's account
 No .: 4218940001/5500 kept at Reiffeisenbank.

 - Payment in cash at the BSN reception.

 5. Rules of procedure for BeerSpa

 Clients are obliged to attend the procedure no later than 15 minutes before its start. In case of late arrival, clients are not entitled to an extension of the length of the procedure or to financial compensation.
 Before starting the procedure, the client is obliged to present a confirmation to the staff of the beer spa reception, proving the ordering and payment for the ordered services. The confirmation can be submitted either on paper or in electronic form (eg on a phone or tablet).
 Clients undertake to follow the instructions of the beer spa staff, especially the instructions concerning safety during the beer bath and rest in the relaxation room.

 During the beer bath it is forbidden:
 - Smoking, using drugs and lighting a fire,
 - Move outside the defined area, operate electric stoves independently,
 - Implement activities that endanger the health or life of both people and people moving in the beer area
 - Manipulate, move or otherwise damage the internal equipment of beer spas,
 - Take away things falling within the internal equipment and property of the Beer Spa,
 - Enter the premises of the technical facilities and technologies of the Beer Spa,
 6. Rights and obligations of the client.
 The right to personal data protection. By placing an order, the Client agrees that in accordance with Act No. 101/2000 Coll., On Personal Data Protection and on Amendments to Certain Acts, as amended, and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of On 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the Spa processed the Client's personal data exclusively for the acts necessary for the performance of the contract for the time necessary for their processing. More at
 Clients have the right to provide services in the scope and quality according to the paid order. The Client is entitled to use the residence confirmation issued by the Spa to use the services.
 Clients are obliged to follow the set program of the procedure and to follow the rules of the procedure set out in these GTC.
 Arrive on time and at the place of use of the agreed services, while the Client proves himself at the reception upon arrival, order confirmation and proof of payment for services,
 To act in such a way that there is no damage to health or property at the expense of other clients, spa facilities and service providers and to compensate for any damage caused by the Client to the Spa or other service providers as part of the use of services.
 Upon completion of the reservation, the client confirms that he is over 18 years of age, his information is true and agrees that it will be used for further processing by the beer spa operator. At the request of the operator, the client is obliged to prove his age before the start of the procedure, by means of an OP, ŘP, Passport or other identity card.

 In case of excessive pollution of the premises, the client is obliged to pay the costs of cleaning and rehabilitation of the premises in the amount of CZK 2,000.

 7. Obligations of the operator
 The operator is obliged to inform the client well in advance of any changes in the order.
 The client has the right to cancel the order, but no later than 96 hours before the scheduled date of the ordered procedure. In this case, the client has the right to a refund of 100% of the price already paid.

 The reservation can be canceled by free e-mail at Telephone cancellation will not be taken into account.

 8. Gift vouchers.
  Purchased SPA vouchers cannot be returned. The SPA does not pay back the unused value of the gift voucher.
 The validity of the voucher is set for the period stated in it, but no more than one year from the date of its issue.

 9. Health risks and recommendations
 People with high blood pressure, after heart surgery, pregnant women from 3 months of pregnancy is recommended to consult a visit to the spa with their doctor.

 10. Complaints

 If the scope or quality of services provided by the Spa is demonstrably lower than agreed in the confirmed order, the Client has the right to make a complaint.
 The client is obliged to provide the co-operation necessary to settle the complaint, specify the reasons, and possibly propose the method of its settlement, if the complaint proves to be justified.
 In the event of a complaint about services, the Client is obliged to apply his claims for deficiencies without undue delay directly to the service provider so that they can be removed immediately on the spot - at the establishment where the goods or services were provided. If this is not possible, a written complaint will be written with the Client. Complaints can also be submitted in writing to the spa address 13000 Prague 1, Opletalova 35, by phone at 777773888, or electronically: The settlement of the complaint is governed by the complaint procedure of the service provider, which is available at the receptions.
 Complaints, including the elimination of a defect that cannot be rectified immediately on the spot, will be handled by the responsible LÁZNÍ employee no later than three working days, in cases requiring further assessment, within 30 days of the complaint, unless a longer period is agreed with the CLIENT in writing.
 The settlement of a justified complaint consists in the free removal of the service defect, its additional completion, in the case of the possibility of replacing the service. If this is not possible, the Operator will provide a reasonable discount on the price of the agreed and claimed service, which the client could not use at all due to defects. The client loses the right to a discount on the price if he files a claim for a defect in the services only after partial use of the services.
 The client will be informed in writing about the result of the investigation.

 10. Final provisions

 Flex Agency s.r.o. has the right to change and update the General Terms and Conditions. The current version of the GTC is always published on the website